Last updated: 10 February 2026
"Varied activities and enough staff on shift, but failure to report safeguarding to regulators and gaps in key training like tube feeding hold it back."
We identified 1 breach of legal regulation in relation to failure to notify CQC of all safeguarding incidents.
Staff told us that there has been issues within the team culture, but that this was improving. We received mixed feedback from staff about how involved they felt in the development and improvement of the service.
There were enough staff on site throughout our visit and the rota’s reflected the hours of support the service was being funded to provide.
The provider’s training records reflected gaps where some staff had not completed training in key areas, such as PEG training and dysphagia however we were assured that at least one trained member of staff was present at each shift.
Staff understood the role of their manager. However, they were unsure of the vision of the service or of the service development plan. We received mixed feedback from staff about how involved they felt in the development and improvement of the service.
People attended a number of activities both in the community and at home including a visiting therapist offering massage, pedicures and music therapy sessions.
Protection concerns were not always reported to regulators as required, even though local authorities were told and people stayed safe.
We identified 1 breach of legal regulation in relation to failure to notify CQC of all safeguarding incidents. The registered manager had ensured people’s safety, following concerns and had raised a safeguarding alert to the local authority however had not always informed CQC as required.
Gaps in key training like tube feeding and swallowing safety for some staff, even with one trained person per shift.
The provider’s training records reflected gaps where some staff had not completed training in key areas, such as PEG training and dysphagia however we were assured that at least one trained member of staff was present at each shift.
Team culture had recent issues from staffing changes, with staff unsure of the service vision and mixed on feeling involved.
We received some feedback expressing concerns that the recent change in staffing had unsettled the service... Staff told us that there has been issues within the team culture, but that this was improving... they were unsure of the vision of the service or of the service development plan.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp