Working at Brenan House Residential Home

Not enough staff on shifts, only two for day and night when some residents need two staff at once, leaving others without help.

There were 2 care staff to support people during the day and night, however, there were people who required 2 staff to support them, placing them at risk.

No proper training or supervision for staff, including basics like safely moving residents.

Staff had not received practical face to face training such as moving and handling. Staff told us, “We haven’t received supervision or been checked since (name) left shortly after you came last time.”

Poor leadership and oversight, with no systems to check or improve care quality.

The oversight of the service was poor; there was no effective system to monitor the quality of the service.