Last updated: 10 February 2026
"Visible supportive leaders and a positive team culture, but medicines safety issues and occasional long waits for staff need improvement."
Medicines optimisation... we continued to find similar concerns... medicines were not always managed safely. For example, we found that where there was time specific medicine, this was not always given at the specified times... no oversight... contacting the GP when a person repeatedly declined medicines... no evidence that gaps had been given between certain medicines and consuming food... variable dose... not recorded.
The culture of the service was positive, and the atmosphere was relaxed. Staff told us they all support each other and now work well as a team. They felt supported by managers.
We observed staffing levels had improved since the last assessment. The provider made sure there were enough qualified staff... However, 1 person told us, “It can be a long, long wait at times if they’re busy.”
Staff told us they had regular training, both face to face and through e-learning to further their knowledge and skills. Systems and processes were in place... through regular supervision and staff meetings.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff told us the registered manager was approachable and provided good leadership. He is out on the floor 3 or 4 times a day.
There was a range of activities taking place in the home that people could choose to take part in. The service also ran regular resident and relative meetings.
Medication handling has gaps like time-specific meds not given on time, no records for refused doses or variable amounts, and missing checks on food gaps.
we found that where there was time specific medicine, this was not always given at the specified times... There was not always oversight in place... such as contacting the GP when a person repeatedly declined medicines... no evidence that gaps had been given between certain medicines and consuming food... where a person was offered a variable dose, it was not recorded what amount had been administered.
Only a basic range of activities mentioned with no dedicated coordinator or specialist programmes to vary the role beyond routine care.
There was a range of activities taking place in the home that people could choose to take place in.
Staffing is adequate but there are still long waits for call bells at busy times.
1 person told us, “It can be a long, long wait at times if they’re busy.”
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp