Working at Braydeston Court
4 Braydeston Avenue, Norwich, NR13 5JX
Operated by Hollyman Care Homes Limited
43 bedsResidential homes
Workplace Score
3.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.2/10
Key Finding
"Improving activities and programmes, but gaps in staff training, poor risk management and inconsistent staffing hold it back."
Safety & Risk
2/10
✕
The individual risks to people had not been robustly or consistently identified, recorded, reviewed or mitigated... concerns with the medicine management.
Staff Culture
4/10
!
staff morale was low at the time of the inspection... some told us they didn't always feel listened to or included.
Staffing Levels
4/10
!
some staff told us there were consistently not enough staff to fully meet people's needs... agency staff were being used to fulfil shifts.
Training & Dev
2/10
✕
Nine staff had not received the training the provider deemed mandatory... Ten staff had not received a supervision session this year.
Management
3/10
✕
multiple changes in management for the home this year, had impacted on their ability and speed to drive improvement.
Programmes
4/10
!
'The activities are getting better, they try and do something every day now.'... 'I have been painting today'.
Points to consider
Staff miss key training like dementia, epilepsy and mental capacity, and many have not had supervisions this year.
Nine staff had not received the training the provider deemed mandatory... not all staff had received training in dementia... MCA... Ten staff had not received a supervision session this year
Risks like falls, diabetes and skin sores are not properly assessed or managed, and medication has problems like poor records and wrong use.
multiple examples where the service had failed to identify risks... for people living with diabetes, epilepsy... concerns with the medicine management... protocols for medicines... lacked detail
Not always enough staff to meet needs fully, night levels too low for emergencies, and agency staff used a lot.
some staff told us there were consistently not enough staff... concerns that the staffing levels at night would not be adequate... agency staff were being used to fulfil shifts
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews