Last updated: 10 February 2026
"Supportive management and strong safety create a positive culture, although staffing stability is unclear and some training is out of date."
Systems and processes were in place to assess and manage risks... Medicines systems were organised... We were assured the service was following safe infection prevention and control procedures. Per 2019 comprehensive and 2020 targeted inspections.
There was a really positive culture at the service... Staff spoke positively about the service and what it was like to work there. Per 2019 comprehensive inspection.
There were sufficient staff to meet people's needs; people using the service, and staff confirmed this. Per 2019 comprehensive inspection.
Staff received a detailed induction, along with ongoing refresher training... Some refresher training was out of date... monitored and training opportunities were sought to remedy the shortfalls. Per 2019 comprehensive inspection.
Staff and people described the registered manager as supportive. One member of staff said, 'She is supportive. Her door is always open.' Per 2019 comprehensive inspection.
People were supported to develop and maintain hobbies and interests... weekly trips to Haworth... supported to look for taster opportunities as a volunteer. Per 2019 comprehensive inspection.
Staff numbers are enough to meet needs, but no details on team stability or agency use to show it's better than average.
There were sufficient staff to meet people's needs; people using the service, and staff confirmed this. Per 2019 comprehensive inspection.
Training includes induction and refreshers, but some were out of date and no specialist development mentioned.
Some refresher training was out of date. The provider used a colour coded matrix to determine when training was due and we saw, this was monitored and training opportunities were sought from the registered provider to remedy the shortfalls. Per 2019 comprehensive inspection.
Activities like community trips and hobbies make the day varied, but no activities coordinator or special programmes to stand out.
People were supported to take part in activities that were important to them... One person was particularly interested in the Brontë's and they were supported with weekly trips to Haworth. Per 2019 comprehensive inspection.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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