Last updated: 10 February 2026
"Good training and engaging activities, although unapproachable management and short night staffing are major concerns."
Medicines were not always safely managed. We found instances where people had not received their prescribed medicines, on 3 occasions in April 2023, people's medicine records showed gaps in administrations.
We found the culture in the home was not always positive. Staff told us they felt they could not raise concerns due to issues with the registered manager not maintaining confidentiality and felt the manager had not acknowledged concerns raised.
We identified staffing levels at night were not always adequate. For example, on 11 occasions in March 2023, staffing was below the services assessed numbers to safely meet people's needs.
Staff had sufficient training to meet people's needs. The provider had systems in place to ensure staff had the appropriate skills and knowledge to fulfil their role.
Staff told us '[Name of registered manager] is not approachable, they are unprofessional….I have raised complaints, but nothing gets done, it's not taken seriously.'
Per 2020 comprehensive inspection: People had access to hobbies and one-to-one and group activities on a regular basis... activity coordinator... weekly 'inter-generational' events... 'virtual cruise'.
Staff say the manager is not approachable and ignores complaints.
Staff told us '[Name of registered manager] is not approachable, they are unprofessional….I have raised complaints, but nothing gets done, it's not taken seriously.'
Night shifts often short-staffed, putting people at risk and leaving staff without emergency contacts.
on 11 occasions in March 2023, staffing was below the services assessed numbers to safely meet people's needs... risk assessment... did not give staff adequate information of contact numbers and what to do in an emergency.
Medication records show gaps where people missed doses, and storage temps not always checked.
people's medicine records showed gaps in administrations, prescribed medicine treated as 'as and when', also some medicines were signed for but not given... no documents were found with a record of the temperature for the medicines room.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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