Last updated: 10 February 2026
"Hands-on management, stable long-serving staff with high morale, excellent training and innovative activities make it outstanding."
2020 IPC inspection: 'We were assured the service were following safe infection prevention and control procedures'; Per 2019: 'Medicines were managed safely... "It"s a learning culture, not a blame culture"'
Per 2019 comprehensive inspection: 'Turnover of staff remained low and staff morale was extremely high; staff worked enthusiastically together... staff felt encouraged to excel'
Per 2019 comprehensive inspection: 'The service never used agency staff... The majority of staff had been at the service for several years and this continuity was commented on by all as another key strength'
Per 2019 comprehensive inspection: 'The registered manager had employed a training co-ordinator... culture of continuous professional development... devised their own face to face training programme'
Per 2019 comprehensive inspection: 'Staff confirmed the registered manager had a hands-on approach. One said, "When we had an outbreak they were the first one in and they worked their socks off all day"'
Per 2019 comprehensive inspection: 'Employed two full time activities co-ordinators... turned the garden area into a "beach"... regular outings included a reminiscence group and a singing group, where all ages attended'
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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