Working at Brant Howe Residential Home

Staff understood how to protect people from abuse... People received their medicines when they needed them... However, we noted in some cases, records around 'as needed' medicines were limited.

Records and our observations showed there were enough suitably skilled staff to meet people's needs in a flexible way. Staff said they also felt staffing levels were sufficient to meet people's needs. They told us they had a good team that worked well with each other and any shortfalls were managed with existing staff without relying on agency staff.

The provider made sure staff had a range of appropriate training, supervision and support to carry out their role effectively... All staff members were encouraged and supported to take external qualifications in health and social care.

People, their relatives and staff told us the registered and deputy managers were visible, approachable and supportive.

The service employed an activities coordinator. People were supported to follow their interests and take part in a range of activities... These included trips away from the home... participating in a quiz... 'holiday at home' event.