Last updated: 9 February 2026
"Staff feel valued in a family atmosphere with supportive managers and good training, but limited records for as-needed medicines need attention."
Staff understood how to protect people from abuse... People received their medicines when they needed them... However, we noted in some cases, records around 'as needed' medicines were limited.
Staff felt valued and enjoyed working at the home. One said, 'I love it here and the open, family atmosphere we have. We are really well supported by management and the provider.'
Records and our observations showed there were enough suitably skilled staff to meet people's needs in a flexible way. Staff said they also felt staffing levels were sufficient to meet people's needs. They told us they had a good team that worked well with each other and any shortfalls were managed with existing staff without relying on agency staff.
The provider made sure staff had a range of appropriate training, supervision and support to carry out their role effectively... All staff members were encouraged and supported to take external qualifications in health and social care.
People, their relatives and staff told us the registered and deputy managers were visible, approachable and supportive.
The service employed an activities coordinator. People were supported to follow their interests and take part in a range of activities... These included trips away from the home... participating in a quiz... 'holiday at home' event.
Staff numbers are enough and they don't use agency workers, but no details on staff sticking around long-term or light workloads.
there were enough suitably skilled staff to meet people's needs... staffing levels were sufficient... without relying on agency staff
There is an activities coordinator with quizzes, trips and events like holiday at home, but nothing specialist or innovative to vary the job.
The service employed an activities coordinator... range of activities. These included trips away... quiz... 'holiday at home' event
Records for as-needed medications are not always complete with missing protocols.
we noted in some cases, records around 'as needed' medicines were limited. Protocols were missing
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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