Last updated: 10 February 2026
"A family-like culture and teamwork shine through, but poor medicines safety, no activities programme, and weak oversight are major drawbacks."
Medicines administration records (MAR) did not always assure us that oral medicines were being administered as prescribed. For example, we found that remaining stocks of medicines did not always reconcile with signed for administrations.
A staff member commented, 'The good thing I enjoy in working at Brandon is it is like a big family. We take care of the residents as everyone takes care of a family member.'
Staff gave mixed views about staffing levels in the home. A staff member told us, 'Sometimes we struggle but we just work as a team and manage the floor efficiently.'
there were no induction records for agency staff.
Due to a lack of robust management oversight, the service did not always have safe systems for medicines administration and record keeping.
No activities, engagement programmes, or creative approaches mentioned; report focuses solely on routine personal care delivery.
Medication records do not match what is given and some meds like thickeners have no recording process, raising risks in your daily work.
Medicines administration records (MAR) did not always assure us that oral medicines were being administered as prescribed... remaining stocks of medicines did not always reconcile with signed for administrations. The service had no processes in place to record the administration of thickener.
No activities programme or coordinator means the job is mostly routine tasks like washing and meds with little variety.
No activities, engagement, or creative approaches mentioned at all.
Weak oversight from managers lets problems like poor fire risk checks and missed notifications build up.
Due to a lack of robust management oversight, the service did not always have safe systems... The fire risk assessment lacked robust information... significant incidents and safeguarding concerns which had not been notified to CQC.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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