Working at Brandon House
Tongue Lane, Leeds, LS6 4QD
Operated by Esteem Care Ltd
42 bedsNursing homes
Workplace Score
2.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.1/10
Key Finding
"Varied resident activities like singers and games stand out, but staffing shortages, agency overuse, and unsupportive management leave staff feeling undervalued and overstretched."
Safety & Risk
1/10
✕
Breach of Regulation 12 for unsafe medicines management and risks; unexplained bruising not reported, safeguarding incidents not notified to CQC.
Staff Culture
2/10
✕
Staff told us the culture was negative; 'I feel really down... overrun with work, not appreciated' and did not feel supported by management.
Staffing Levels
2/10
✕
Most people told us there were not enough staff to meet their needs and agency staff were often used; staff said 'Been left with two on our unit to look after 21 residents' and recruitment gaps in references and DBS.
Training & Dev
2/10
✕
Not all staff had received safeguarding training; nurses’ medication competency checks overdue and supervisions not timely.
Management
2/10
✕
Staff told us they did not feel able to speak up; 'issues are raised it seems to be brushed under the carpet unless it is of a very serious matter' and governance in breach of Regulation 17.
Programmes
5/10
!
People involved in activities including school talks on second world war, colouring pictures, professional singer, board games, bingo and garden access.
Points to consider
Not enough staff and heavy use of agency workers leave care workers stretched and unable to give consistent care.
Most people we spoke with told us there were not enough staff to meet their needs and that agency staff were often used. Staff told us 'Been left with two (staff) today on our unit to look after 21 residents'
Managers do not support staff or act on concerns raised by the team.
Staff said they would not be able to raise concerns or report poor practice to the manager; 'issues are raised it seems to be brushed under the carpet unless it is of a very serious matter'
Medication problems and unreported bruising mean daily risks to residents are not managed well.
Medicines were not managed safely... one person did not receive their food supplements for 5 weeks; unexplained bruising had not been reported or investigated
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews