Last updated: 10 February 2026
"Supportive managers, good training and an open culture, but limited activities and inconsistent staffing hold it back."
People were protected from possible abuse as staff at the service had the knowledge and understanding of the types of abuse... The risks to people's safety were regularly assessed... People received their medicines safely from staff who received appropriate training.
There was an open and transparent culture in the service where people were listened to and staff were valued.
The feedback from people and their relatives with regard to staffing levels were mixed but majority of the people who lived at the service were happy with the level of staff available to support them... Some relatives felt the staffing levels were 'Hit and miss.'
The staff we spoke with told us they had been supported with training in area such as managing behaviours, supporting people living with dementia, as well as diabetes, tissue viability and end of life care... Staff also told us they had the opportunity to undertake some nationally recognised qualifications in care.
Staff gave positive feedback about the registered manager and deputy manager telling us that both were supportive and made sure staff were aware of their responsibilities through regular staff meetings, supervisions and appraisals.
People were supported to participate in some social activities... bingo or crafts and the service had a small reminiscence lounge... Whilst people were happy with the activities which were arranged for them, most people we spoke with felt they required more social activities.
Only basic activities like bingo and crafts are on offer, and residents say they want more variety.
Whilst people were happy with the activities which were arranged for them, most people we spoke with felt they required more social activities.
Staffing levels get mixed reviews from residents and relatives, with some saying hit and miss.
The feedback from people and their relatives with regard to staffing levels were mixed... Some relatives felt the staffing levels were 'Hit and miss.'
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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