Working at Bramwell

People were protected from possible abuse as staff at the service had the knowledge and understanding of the types of abuse... The risks to people's safety were regularly assessed... People received their medicines safely from staff who received appropriate training.

There was an open and transparent culture in the service where people were listened to and staff were valued.

The feedback from people and their relatives with regard to staffing levels were mixed but majority of the people who lived at the service were happy with the level of staff available to support them... Some relatives felt the staffing levels were 'Hit and miss.'

The staff we spoke with told us they had been supported with training in area such as managing behaviours, supporting people living with dementia, as well as diabetes, tissue viability and end of life care... Staff also told us they had the opportunity to undertake some nationally recognised qualifications in care.

Staff gave positive feedback about the registered manager and deputy manager telling us that both were supportive and made sure staff were aware of their responsibilities through regular staff meetings, supervisions and appraisals.