Last updated: 9 February 2026
"Approachable managers foster a happy team atmosphere and stable staffing, but activities lack a dedicated coordinator."
Systems and processes were in place to help protect people from abuse... Accidents and incidents were responded to quickly... reviewed to look at how to prevent... 'We always look to learn from this'.
'We can raise issues... we are listened to.'... 'There is a happy atmosphere.'... 'We work as a team, we look after each other.'
The service had enough staff to meet people's needs... For several years there had been low numbers of staff leaving the service.
Staff had a comprehensive induction and probation programme... on-going training and supervisions... some staff had recently requested an additional face to face autism training session.
The registered and deputy manager made sure they were always approachable and available... Staff said managers were capable... 'There is always someone on the end of a phone or on-shift, they are brilliant like that.'
People had individual activity planners for each day of the week... There was a 'Wish Tree'... regularly took part in activities in the community... going to choir... disco... holiday.
No dedicated activities coordinator or specialist programmes, so the role relies on basic community outings and planning without extra creativity.
People had individual activity planners for each day of the week and staff helped people plan these... regularly took part in activities in the community.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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