Last updated: 10 February 2026
"Happy staff and positive culture with good training and activities, but stretched staffing at mealtimes causes delays and repeat accidents."
The provider had recorded and analysed information relating to accidents and incidents... However, more analysis and action was required to help prevent future incidents as the records showed most of the incidents took place in people's rooms around mealtimes.
There was a positive culture which placed people at the heart of the service. Staff told us they were very happy with the management... 'We are now working as a team, care staff are flexible, and we feel like we have the support we need.'
The provider used a dependency tool to calculate the staffing levels required and... ensured the staffing levels were maintained... However, people told us they experienced long waits for care at times... observed people calling out for help around mealtimes.
Staff received induction, training and supervision to carry out their roles... Staff had received induction and support... Staff received training and competency checks through supervision.
The provider had invested time and resources into creating a new management and staff team... Staff told us they were very happy with the management, one nurse told us, 'We are now working as a team... and we feel like we have the support we need.'
The provider employed activities staff... They organise visits to the pub, local schools and nurseries come in. They also organise musical events... We observed children from a local nursery school singing with people.
Staff sometimes take a while to answer call bells, especially around mealtimes, so the workload feels stretched at busy times.
people told us they experienced long waits for care at times. One relative told us, '[Staff] don't always respond to the call bell…'. We observed people calling out for help around mealtimes, but there were no staff around to respond.
Accident records are tracked but patterns like incidents around mealtimes have not been fully addressed to prevent repeats.
The provider had recorded and analysed information relating to accidents and incidents to learn lessons... However, more analysis and action was required... as the records showed most of the incidents took place in people's rooms around mealtimes.
Recruitment is still ongoing for nurses and care staff, so the team is not fully stable yet.
The recruitment of nursing and care staff was on-going.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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