Working at Bramley House Residential Home
Westcott Street, Dorking, RH4 3NX
Operated by Mrs Fiona Collins
16 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Approachable supportive management and positive culture, but unclear staff retention and only standard training."
Safety & Risk
7/10
✓
People told us they felt safe... Risks to people's safety and well-being were assessed and monitored... Safe medicines practices were followed.
Staff Culture
7/10
✓
There was a positive culture within the home... Staff had a clear understanding of the ethos of the home. One staff member told us, 'I like working here. You can be open with the manager...'
Staffing Levels
6/10
✓
There were sufficient staff to meet people's needs safely. People told us there were staff available when they needed them.
Training & Dev
6/10
✓
Staff received training relevant to their roles. This included training in safeguarding, health and safety, medicines administration, falls prevention and supporting people living with dementia.
Management
8/10
✓
The management team were highly visible and people and staff felt they were approachable and supportive.
Programmes
6/10
✓
People told us... '(Activity co-ordinator) comes along and we join in everything, quizzes, films, competitions to keep the old brain going.' Entertainers were also welcomed...
Points to consider
Staffing is enough to get by without rushing care, but no details on low agency use or long-term staff retention.
There were sufficient staff to meet people's needs safely. Staff told us they felt they had time to spend with people and did not need to rush people's care.
Only standard training like safeguarding and dementia support, no funded specialist courses or career development.
Staff received training relevant to their roles including safeguarding, health and safety, medicines administration, falls prevention and supporting people living with dementia.
Activities are regular with a coordinator but basic like quizzes, films and entertainers, no specialist or innovative programmes.
(Activity co-ordinator) comes along and we join in everything, quizzes, films, competitions... Entertainers were also welcomed to the home regularly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews