Last updated: 10 February 2026
"Good training, regular supervisions and engaging activities with staff feeling valued, but governance missed some issues and covert medicines lack regular checks."
Some people had their medicines given to them covertly... The provider had not carried out regular assessments to determine if people still needed their medicines covertly.
Staff felt valued and the culture was open and honest. Staff we spoke with provided positive feedback about the service and the provider.
Relatives told us there were enough staff. Staff felt there were enough staff on duty to support people safely.
Staff told us the training was good. They said they had plenty of training to enable them to do their job to the best of their abilities. Staff received regular supervisions to monitor their performance in their role.
Quality and governance checks were used to drive improvements... however not all areas had been identified. Care plans had been updated and checked however, it had not been identified the information in these was not consistent.
We spoke with... an activities co-ordinator. People were encouraged to take part in activities and we saw activities taking place which people enjoyed. The registered manager and staff developed links with local community groups.
Manager is approachable but missed some issues like inconsistent care notes and not spotting all improvements needed.
Quality and governance checks were used to drive improvements... however not all areas had been identified. Care plans... it had not been identified the information in these was not consistent.
Staffing levels are enough for safe care with no rush but nothing said about low staff turnover or little agency use.
Relatives told us there were enough staff. Staff felt there were enough staff on duty to support people safely.
Some medicines hidden in food lack regular checks to confirm they are still needed.
Some people had their medicines given to them covertly (disguised in food or drinks). The provider had not carried out regular assessments to determine if people still needed their medicines covertly.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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