Working at Bramley Avenue

Staffing is adequate but nothing special, as they cover sickness by working flexibly with no tool to measure if enough staff on shift.

The manager told us they did not have a specific tool to assess staffing levels, but constantly reviewed people's needs and the staffing levels to meet these. The manager and staff explained that they worked flexibly to ensure people's needs were met.

No activities coordinator or special programmes, just basic outings to places like the pub and cinema so days can feel routine.

People were supported to access the local and wider community. For example, some people regularly visited the local pub. Staff also drove the service's vehicles to access facilities that were further away. For example, on the afternoon of the inspection one person was supported to go to the cinema.