Last updated: 9 February 2026
"Strong safety practices and supportive management with staff feeling valued, but basic activities and staffing without proper assessment tools hold it back."
2021 targeted inspection: Assured provider preventing infections, using PPE effectively, accessing testing, shielding/distancing, safe admissions, hygiene practices, outbreak management, up-to-date policy.
Per 2017 comprehensive inspection: Staff said 'It's very good here we all support each other' and 'I feel well supported by the manager and I love my job I wouldn't want to work anywhere else'.
Per 2017 comprehensive inspection: There were enough staff to meet people's needs but no specific tool to assess levels; staff worked flexibly for sickness absences.
Per 2017 comprehensive inspection: New staff had induction with shadowing and mandatory training; staff received regular supervision and appraisals; all staff trained on PPE per 2021.
Per 2017 comprehensive inspection: The manager was approachable with an open door policy; staff felt well supported via regular meetings, supervisions and appraisals; registered manager in post and active per 2021.
Per 2017 comprehensive inspection: Staff supported hobbies, interests and community outings e.g. local pub, swimming pool, cinema.
Staffing is adequate but nothing special, as they cover sickness by working flexibly with no tool to measure if enough staff on shift.
The manager told us they did not have a specific tool to assess staffing levels, but constantly reviewed people's needs and the staffing levels to meet these. The manager and staff explained that they worked flexibly to ensure people's needs were met.
No activities coordinator or special programmes, just basic outings to places like the pub and cinema so days can feel routine.
People were supported to access the local and wider community. For example, some people regularly visited the local pub. Staff also drove the service's vehicles to access facilities that were further away. For example, on the afternoon of the inspection one person was supported to go to the cinema.
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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