Working at Bramhall
1 Butt Lane, Lincoln, LN4 4NL
Operated by Mercer Care Ltd
38 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Approachable management and strong safety practices, but unclear staff retention and basic training hold it back."
Safety & Risk
8/10
✓
Registered manager worked collaboratively with local safeguarding agency; risks identified with equipment provided; medicines safely managed; incidents reviewed monthly for trends and action taken.
Staff Culture
6/10
✓
There was a positive and open culture at the service. People and staff were involved in the running of the service. Per 2018: staff said "It's a very happy place to work."
Staffing Levels
6/10
✓
There were enough staff at the home to keep people safe and to meet their needs in a timely manner. People told us there were enough staff to meet their needs and call bells were answered within a minute.
Training & Dev
5/10
!
Staff had received training in how to keep people safe from abuse, safely administer medicines, and infection prevention and control. Per 2018: induction, shadowing, care certificate, supervisions.
Management
7/10
✓
People told us the registered manager and staff were open to any concerns they had. A person said, "Any problems and we chat to the [registered] manager who is caring, friendly and efficient." The [registered] manager pops in daily.
Programmes
5/10
!
Per 2018 comprehensive inspection: dedicated activities coordinator; people offered hobbies, crafts, music with singers, intergenerational school visits, activities room.
Points to consider
Staff numbers are enough for quick call bell responses, but no info on retention, vacancies or agency use.
There were enough staff... call bells were answered within a minute.
Only standard mandatory training on safety topics like abuse and medicines, no specialist courses or career development.
Staff had received training in how to keep people safe from abuse... safely administer medicines... risk of infection.
Basic activities like crafts, music and school visits run by a coordinator, but nothing innovative to vary the role beyond routine care.
Per 2018 comprehensive inspection: activities coordinator, craft projects, singer, local primary school visiting.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews