Working at Brambling House
46 Eythorne Road, Dover, CT15 7PG
Operated by Gem Holistic Care Ltd
20 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Excellent safeguarding and a supportive family-like culture with good training, but staff work very hard during busy meal times and activities lack specialist programmes."
Safety & Risk
8/10
✓
There were systems and policies in place to protect people from discrimination and abuse. Staff had received safeguarding training. They were confident the registered manager would act. Accidents and incidents had been recorded and analysed, action had been taken.
Staff Culture
7/10
✓
There was an open and transparent culture within the service. Staff told us they felt supported by the registered manager. A relative told us, 'The staff are great. It is like one big family'.
Staffing Levels
6/10
✓
Relatives and staff told us there were enough staff to meet people's needs. Duty rotas confirmed there were constant staffing levels. Permanent staff covered any sickness and annual leave.
Training & Dev
7/10
✓
Staff received training appropriate to their role... training covered a wide range of topics including moving and handling, mental capacity and safeguarding. Staff received training to support people with health conditions such as diabetes, epilepsy and sepsis awareness. Staff received regular supervision and appraisals.
Management
6/10
✓
The registered manager had an 'open door' policy. Staff told us they felt supported by the registered manager, they could talk to them about any concerns they had.
Programmes
6/10
✓
The activities co-ordinator used the 'Daily Sparkle', resource pack... People took part in arts and crafts... singers and bands come in... Staff had organised two people to go on a boat trip.
Points to consider
Staff numbers are enough with permanent staff covering sickness and leave, but they work very hard at busy times like meals.
One relative told us, 'They work very hard, but they are always there when you need them.' During busy times such as meal times, staff including the administrator assisted people with their meals.
Activities have variety from the coordinator like arts, crafts, music and outings, but no specialist therapeutic programmes or staff training in them.
People took part in arts and crafts; their art work was displayed... The service had singers and bands come in... Staff had organised two people to go on a boat trip.
The manager has an open door and supports staff with supervision, but no hands-on work alongside staff or driving innovation.
The registered manager had an 'open door' policy... Staff received regular supervision and appraisals to develop their practice. The registered manager had created a staff development plan.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews