Working at Bramble Lodge

Medicines were managed well overall. We found some minor errors in relation to covert medicines. After the inspection the registered manager contacted the pharmacy and ensured all the required safety measures were in place.

There were sufficient staff to meet the needs of the people using the service. Staff did not seem rushed; they were organised, and task focused.

Staff had received training to support their role. We saw the provider had introduced new training which was online. There were mixed feelings about the new training being online and its accessibility for all staff.

People and their relatives knew who the registered manager was and felt able to approach them. One relative said, '[the home] it's well run, you can always speak to someone like [registered manager] if you need to, the access to management is good.'

People were able to access a range of activities. There was a dedicated activity room and activity staff members. There was a detailed programme of events which was developed following people's feedback.