Last updated: 10 February 2026
"Supportive leadership fosters a dedicated, happy team with good staffing and safety, but basic training and activities need improvement."
Staff regularly assessed risks... and took appropriate action... Medicines were managed safely... no medicine administration errors since [electronic system]... People were supported by staff that knew how to raise safeguarding concerns.
Staff told us there was good team work, they felt involved and were encouraged to attend team meetings. One staff member said, 'I love, love my job. For a lot of us its our family, the team and the residents are brilliant'.
There were enough staff to meet people's needs. We saw people were attended to and supported in a timely manner and staff were not rushed. Over recruitment during the pandemic had enabled staff to have time to spend with people.
Staff had been trained in administering medicines and their competency checked. All staff had completed communication training.
The registered manager, provider and management team provided supportive leadership and had developed a dedicated staff team who were committed to the vision and values of the service. Staff told us they were supported by the management team with empathy and understanding.
Staff, supported by the activity team, recognised what was important to people and ensured an individually tailored approach... activity co-ordinators ensured people were having a good day... one to one fun with staff doing activities... read together and listened to music... 'living CDs'.
Training covers basics like medicines handling and communication skills, but no specialist courses or paid qualifications to help you grow in the job.
Staff had been trained in administering medicines and their competency checked. All staff had completed communication training.
Activities team runs regular one-to-ones, music, and tailored fun like special audio for art, but nothing special like therapy programmes to make days more interesting.
Staff, supported by the activity team... activity co-ordinator spoke of... read together and listened to music. Staff had sourced 'living CDs' for one person with minimal sight.
AI Generated
Last inspected: June 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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