Last updated: 9 February 2026
"Staff feel supported by friendly management in a positive team environment with good training, but high staff turnover and agency reliance affect stability."
People received their medicines in a safe way and as prescribed. Risks to people had been assessed and planned for.
One member of staff told us, “The management are friendly and do not feel like management. We are listened to. They are nice and help us. As a team any issues get sorted out, this is a good working environment.”
One member of staff said, “Yes, we have enough staff, it is always nice to have more but we manage.” The service used regular agency staff for continuity of care.
The deputy manager told us, “We have good contacts with external health professionals who provide a range of training sessions to staff such as, stoma and catheter care, dysphagia, skin integrity and dementia training.”
Staff told us they felt supported and listened to and were confident any concerns they raised would be dealt with appropriately.
“There is enough stuff to do, bingo, singalongs, keep fit in the chair, religious people come in, we had the children in at Christmas singing, pantomime group came in. We also play dominoes Connect 4 and lots of quizzes.”
Staffing levels are enough to manage but staff say it would be nice to have more and they rely on regular agency workers.
“Yes, we have enough staff, it is always nice to have more but we manage.” The service used regular agency staff for continuity of care
High staff turnover means the team is still building stability after recent changes.
We have had a high turnover of staff to ensure we achieve the standard we are trying to build.”
Management checks had gaps in agency records and medication oversight until fixed during the inspection.
they were not always effective in monitoring the oversight of the service, this was in relation to medicines management and oversight of agency records.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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