Working at Brailsford House

Staff did not report incidents where residents harmed each other to the safeguarding team, and as-needed medicines like painkillers were not managed safely.

Records showed that 3 people had been physically harmed by other people living at the care home. This is considered physical abuse... The registered manager confirmed that these incidents had not been referred to the local authority safeguarding team as expected.

Not enough staff at times, so residents wait for toilet help and personal care is rushed.

We were told by 7 staff they felt there were not always enough staff at the service. These staff told us that staffing levels impacted helping people: go to the toilet, receive effective personal care, reduce their agitation or engage in activities.

Staff feel unvalued and their concerns about staffing and the building are not acted on by leaders.

Staff told us that they did not always feel their opinions were valued. This is because they raised concerns but action was not taken. Staff did not always feel leaders effectively listened to their concerns and acted on them in a timely way.