Last updated: 10 February 2026
"Supportive management and positive staff culture, but inconsistent staffing and basic activities hold it back."
We were assured that the provider was using PPE effectively and safely, preventing visitors from catching and spreading infections, and managing infection outbreaks effectively.
Per 2018 comprehensive inspection: All the staff we spoke with told us they were able to make suggestions or raise any concerns with the registered manager and their views were always listened to.
Per 2018 comprehensive inspection: People told us there were enough staff on duty to meet their needs in a timely manner.
Per 2018 comprehensive inspection: Staff told us improvements in staff training had been one of the main changes implemented by the new registered manager.
Per 2018 comprehensive inspection: Staff enjoyed working at Braeside HFE and found the registered manager to be supportive and approachable.
Per 2018 comprehensive inspection: People had the opportunity to engage in a range of activities including playing dominoes, board games, doing jigsaws and watching TV, plus 'residents of the day' system.
Staffing is adequate but nothing special, inspectors saw times when residents waited or were not checked regularly.
During the first day of the inspection we noted there were significant periods when staff failed to enter the lounge area which was situated off the dining room.
Basic activities like games, jigsaws and one-on-one chats, no full programme or coordinator to vary the role.
Staff told us it was sometimes difficult to engage people in activities; for this reason the registered manager had developed a system of 'residents of the day'.
Only standard mandatory training, no specialist courses or funded qualifications.
the registered manager had developed a matrix to record the training completed by staff in topics including safeguarding, fire safety, first aid, medication, moving and handling as well as equality and diversity.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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