Last updated: 10 February 2026
"Visible and supportive managers with strong staff training and retention, although activities lack a dedicated coordinator and varied programmes."
Staff had training on how to recognise and report abuse and they knew how to apply it. Staff told us they would no hesitate to report any concerns to the registered or deputy manager and they were confident action would be taken.
Staff confirmed they received regular supervision and thought they were well supported. All the staff we spoke with told us they felt well supported by their manager. Staff said, 'You can go to the manager or the deputy. The managers door is always open.'
There were enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. Some people had lived at the service for a long time and there was number of staff who had worked at the service for many years.
Staff were supported to improve their skills completing the provider's career pathway. A member of staff said, 'I am doing my NVQ3 now and the manager pushed and supported me to do that. She's always encouraging me to do more.'
The registered manager and deputy manager were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Staff told us, 'The manager is amazing. She's always there for you, all the time.'
People had access to several different outside areas... sensory room in the garden... three gardens, swings, trampolines and a sensory garden. Some people went to an art club... involved in a local farming project.
No dedicated activities coordinator or specialist programmes mentioned, so the role relies on basic outings and gardens rather than varied creative work every day.
People had access to several different outside areas... sensory room... gardens, swings, trampolines and a sensory garden. Some people went to an art club... local farming project.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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