Last updated: 9 February 2026
"Staff feel involved, respected and listened to with strong safety measures, but activities lack a full programme and there's no long-serving team."
People's risks were assessed and reviewed to keep people safe and well. There had been a significant reduction in the number of risk related incidents at the service since our previous inspection.
Staff were unanimously positive about the service and told us how they now felt involved, respected and listened to.
Since our last inspection, changes had been implemented to ensure there were sufficient suitable skilled staff to support people in the most effective way. The number of agency staff had reduced.
Staff received up-to-date training and were empowered to become champions of care, focusing on specific areas of interest.
The management team were visible and approachable and had worked with people and staff across the home to communicate the changes which were taking place.
The 'Butterfly Initiative' had been introduced across the home to combat social isolation and reduce loneliness. People engaged in activities which were tailored to the individuals taking part.
Staffing is sufficient with fewer agency workers, but no long-serving team or proof of easy workloads for care workers.
The number of agency staff had reduced, and staff told us teamwork had significantly improved and they worked well together.
Training is up to date with champion roles, but no specialist courses or funded qualifications to help staff grow.
Staff received up-to-date training and were empowered to become champions of care, focusing on specific areas of interest.
Some chat schemes and tailored activities, but no full programme or coordinator so shifts are mostly routine care.
The 'Butterfly Initiative' had been introduced across the home to combat social isolation and reduce loneliness. People engaged in activities which were tailored to the individuals taking part.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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