Last updated: 9 February 2026
"Happy supported staff, strong safety practices and good training, but rota shuffling for staffing and basic activities hold it back."
2021 targeted inspection: We were assured that the provider was preventing... infections, using PPE effectively, accessing testing, promoting safety through hygiene practices, managing outbreaks, policy up to date.
Per 2018 comprehensive inspection: Staff told us they were happy in their jobs... passionate about what they did... felt supported... felt listened to.
Per 2018 comprehensive inspection: 'I think there are enough staff'... service tried not to use agency staff and instead covered absence by changing staff rotas.
Per 2018 comprehensive inspection: Staff had received appropriate training and support... comprehensive induction... 'The training programme is really good they invest a lot more than other companies'.
Per 2018 comprehensive inspection: The registered manager and senior team worked well to lead the staff team... approachable and that they listened to them.
Per 2018 comprehensive inspection: Activities co-ordinator... weekly planner... pantomime... community resources e.g. brownie club, church gardening... garden project won award.
Enough staff to meet needs, but they shuffle rotas to cover absences instead of having extra hands on deck.
Per 2018 comprehensive inspection: registered manager confirmed that the service tried not to use agency staff and instead covered absence by changing staff rota's and requesting staff to cover where appropriate.
Regular activities like music, pantos, and community outings add some variety, but no specialist programmes to make the role more creative and fulfilling.
Per 2018 comprehensive inspection: activities co-ordinator explained... researched new activities... weekly planner... pantomime... local brownie club... church gardening.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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