Last updated: 10 February 2026
"Great team culture and accessible managers, but basic activities without a dedicated coordinator and standard training hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
One member of staff told us, “It is the best team I have worked with. Loads of teamwork, in it together, everyone wants to see everyone succeed.”
One relative said, “There is always enough staff and there are always staff if they [family member] want to go out.”
Staff told us they had regular supervisions and team meetings. Training records confirmed staff completed training to ensure they had the skills and knowledge to carry out their roles.
Managers were accessible and engaged. They promoted a culture of openness and were responsive to feedback.
People told us they went out for meals, discos and shopping and they had access to a specialist centre to complete a range of activities.
No dedicated activities coordinator or special programmes, so the role involves mostly personal care plus basic outings like shopping and discos.
People told us they went out for meals, discos and shopping and they had access to a specialist centre to complete a range of activities.
Staffing is adequate with enough staff on shifts, but nothing extra like low agency use or staff sticking around long-term.
One relative said, “There is always enough staff and there are always staff if they [family member] want to go out.”
Only standard training and supervisions, no specialist courses or funded qualifications for career growth.
Training records confirmed staff completed training to ensure they had the skills and knowledge to carry out their roles. The provider offered additional training in response to changes in people’s needs when required.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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