Last updated: 10 February 2026
"New management has improved organisation and staff support alongside good training, but basic activities and medicines management shortfalls hold it back."
We found some shortfalls in the way medicines were managed, for example, some guidance was not clear, and some medicines had not been labelled when opened.
Staff told us they received the support they needed to do their job well. They said managers were open and they were able to share any concerns they had.
we observed there were enough staff to safely meet people’s needs. Staff felt there were sufficient staff provided to meet people’s needs.
Staff had completed nationally recognised specialist training for people with a learning disability and autistic people. Staff were positive about their training and felt it enabled them to better meet people’s needs.
The service had a new management team in place and staff told us this had resulted in significant improvements to the organisation of the service and support for staff.
People were able to take part in activities to help maintain independence. This included domestic activities such as cooking and cleaning. Staff also planned other activities such as ball games and musical exercise.
Only basic activities like cooking, cleaning, ball games and musical exercise, no dedicated coordinator or specialist programmes to make the role more interesting.
activities such as ball games and musical exercise... domestic activities such as cooking and cleaning
Staffing levels are sufficient but vary depending on residents needs, no info on staff staying long-term or low agency use.
Staff said the number of staff scheduled on each shift varied, depending on the needs of people staying at the service. Staff felt there were sufficient staff
Some medication guidance was unclear on doses and when to give it, and opened pots missed dates though sorted straight away.
Where people needed ‘as required’ medicines, there was not always guidance available... Some medicines containers did not have dates of opening recorded on them.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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