Working at Bradbury Gardens

People were protected from abuse by staff with the knowledge of how to act to safeguard them... People's medicines were generally managed safely... We found the storage temperature of medicines stored in the nurses' office was too high on the first day... action taken.

Staff described good communication and effective teamwork. One staff member commented, 'I've had so much support'... Staff were also positive about their role supporting people, one said, 'I come away thinking that was a really good shift'.

Adequate staffing levels were maintained... Most people we spoke with felt there were enough staff... However one person felt there were not always enough staff to support them with activities... agency staff... very rarely.

People using the service were ably supported by staff who had received training suitable for their role... three week induction programme... Care certificate... Staff had regular individual meetings called supervision sessions with a senior member of staff as well as annual performance appraisals.

Managers were visible and accessible to people using the service, their representatives and staff. Staff commented, 'The management is brilliant' and 'It's really well managed'.

People were supported to take part in activities in the home and the community. These included horse riding, bowling, trampolining, walks in the local park and trips out... detailed weekly schedule of activities.