Last updated: 10 February 2026
"Strong leadership creates a positive culture and safe care, although basic activities and some agency staff use hold it back."
Staff effectively identified and assessed risks to people, which they managed safely. People received their medicines safely, as prescribed, from staff who had completed the required training and had their competency assessed to do so.
Staff felt valued and well supported by the management team, through a system of effective training, competency assessment, supervision and appraisal. The registered manager had cultivated an open, inclusive and empowering culture, where people, relatives and staff felt valued.
There were enough staff to keep people safe and meet their needs. Staff told us there were always enough staff and that they had time to spend providing people's care and support in a personalised way. Since the last inspection the service reliance on agency staff had significantly reduced.
Records confirmed that 98 per cent of the provider's mandatory training had been completed and updated, with the remaining two per cent scheduled for completion. The registered manager had developed a supervision matrix, which demonstrated that all staff were supervised bi-monthly and had annual appraisals.
The registered manager providing clear and direct leadership and a safe environment, which had cultivated a positive, open and empowering culture. Staff consistently told us they were inspired and motivated by the registered manager to provide the best care possible to people.
The registered manager had developed links with the local community to promote new meaningful activities for people. For example, working with local schools and colleges, as well as developing gardening experiences for people.
Only basic community activities like gardening and school links mentioned, no dedicated coordinator or regular varied programme so the role is mostly routine care.
The registered manager had developed links with the local community to promote new meaningful activities for people. For example, working with local schools and colleges, as well as developing gardening experiences for people.
Staffing is adequate with enough staff for personalised care but still some agency and part-time workers used.
Since the last inspection the service reliance on agency staff had significantly reduced, which had led to better communication and improved teamwork. The service only deployed staff who were exclusively working at Bracknell Care Home. This included part-time and agency staff.
Only standard mandatory training nearly all complete, no specialist courses or funded qualifications for career growth.
Records confirmed that 98 per cent of the provider's mandatory training had been completed and updated, with the remaining two per cent scheduled for completion.
AI Generated
Last inspected: November 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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