Last updated: 10 February 2026
"Staff receive good training and speak positively about managers, but shortages cause long waits for residents and medicine records have gaps."
Medicine records required improvement. When people needed 'as required' (PRN) medicines, staff had not always recorded the reason for administering the medicine.
People, relatives and staff spoke positively about the provider and managers.
People and staff told us people often had to wait due to not enough staff. One staff member said, 'There are not enough staff and people sometimes wait for an hour to use the toilet.'
Staff received an induction, training and completed shadow shifts before lone working. Staff received ongoing training in fire, health and safety, IPC, moving and handling, dementia, communication and safeguarding.
Systems and processes were not effective in identifying when support tasks were not completed or recorded.
People were supported to engage in activities that were meaningful to them. We observed activities being offered throughout the day.
Not enough staff so residents wait a long time for help like using the toilet.
One staff member said, 'There are not enough staff and people sometimes wait for an hour to use the toilet.'
Gaps in medication records like missing reasons for as-needed medicines and incomplete risk assessments.
Staff had not always recorded the reason for administering the medicine. Risk assessments were not always in place or contained sufficient strategies.
Poor oversight and audits miss problems in records and risks.
Audits completed on medicines were ineffective in identifying the concerns found with PRN medicines and recording.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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