Working at Brackenley

People were protected from avoidable harm; staff understood safeguarding. Medicines were safely managed with regular audits. Staff responded to incidents.

Staff felt valued; they were motivated... proud of the service. 'It's really rewarding, I love this job.' 'It's so much fun working here, we have got such good teamwork, we are like a big family.'

Enough staff were deployed to meet people's needs; a person told us, 'The staffing levels are great, they come quickly when I use the call bell.' A member of staff said, 'The staffing levels are good; we are always pretty busy, but we've got support if we need it.'

The provider had a strong commitment to ongoing training and staff development; they sourced additional tailored training... one member of staff had completed training in holistic therapies.

Staff praised the communication and strong leadership and were proud of the service they provided. Management were approachable and very supportive of staff.

People enjoyed taking part in a very wide range of person-centred activities... accredited education and training centre... gym... sensory space... holistic therapies... allotment.