Working at Brackenlea Care Home
Pearson Lane, Winchester, SO21 2AG
Operated by Brackenlea Care Homes Limited
25 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Good staff retention and a supportive culture for staff, but unreliable safety and less visible managers hold it back."
Safety & Risk
2/10
✕
The provider had not ensured people were sufficiently protected from the risks of acquiring an infection. Staff had not ensured people’s medicines were always administered safely... We identified 3 breaches of regulations
Staff Culture
6/10
✓
Staff spoken with said they felt valued by the management team. The staff survey results confirmed staff were satisfied with the support received from management. Staff did not raise any concerns
Staffing Levels
7/10
✓
The provider has had an overseas staff sponsorship licence since last year which had significantly reduced their use of agency staff. Relatives told us they had noted there was little staff turnover... 'There always seems to be plenty of staff around'
Training & Dev
4/10
!
Staff had only completed nutrition training which did not encompass IDDSI training. Several people cared for required a modified diet and although we did not find evidence they had been given unsuitable foods, staff had not completed this training
Management
3/10
✕
Leaders whilst compassionate, capable and inclusive needed a greater level of oversight... the registered manager and deputy manager’s office was located on the top floor... managers were not as visible or readily accessible
Programmes
6/10
✓
Staff arranged a range of daily activities which people chose whether or not they wanted to participate in. People could participate in group and one to one activities... summer fete... taken to the football and stopped in at the pub... vicar comes in for a service
Points to consider
Managers are not always easy to find because their office is upstairs and they missed spotting safety problems through audits
The registered manager and deputy manager’s office was located on the top floor... managers were not as visible or readily accessible... shortfalls as described in the report which had not been identified by the managers
Staff training has gaps like no specific courses on texture modified diets even though needed for residents
staff had only completed nutrition training which did not encompass IDDSI training... staff had not completed this training
Safety processes are unreliable with recent Covid outbreaks handled poorly, medication left unattended, and risks like water safety ignored for months
There had been an outbreak of Covid-19... Staff had not followed all infection control guidance... a tablet was left on a person’s plate... provider could not demonstrate the identified risks in relation to water safety had been managed
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews