Working at Brackenfield Hall

Accidents and incidents were analysed, and trends and patterns were identified to minimise risk of future incidents occurring.

The home was well managed, and the entire staff team were focused on providing people a person-centred experience.

Through our observations and talking with people, relatives and staff, we found there were enough staff available to meet people's needs in a timely way.

Staff told us training was of a good standard and they felt supported to carry out their roles well.

The manager was supported by a deputy and a team of senior care workers, who worked well together to ensure effective leadership was in place.

We saw a range of photographs showing different activities people had been involved with.