Working at Brackendale House

Staff demonstrated clear awareness of the service's policies and procedures in relation to safeguarding. Medicines were monitored regularly to ensure they had been administered appropriately.

Morale within the service was observed to be good. Staff gave positive feedback about working within the team, and the support and encouragement provided by the registered manager.

There were sufficient staff on shift to meet people's needs during the inspection. The service had their own bank staff who covered staffing shortfalls as needed. The service did not use agency staff.

The service held a training matrix listing completion of courses and dates for when refresher courses were due. Staff gave positive feedback about the training available.

Staff told us they enjoyed working at Brackendale House and spoke highly of the support and encouragement provided by the registered manager.

There was an activity programme in place, providing group and one to one sessions on site and encouraging people to access the community. Some people were involved in voluntary work roles.