Working at Bracken Tor House
11 Brandize Park, Okehampton, EX20 1EQ
Operated by Care Worldwide (Devon) Limited
7 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Experienced management and motivated staff team, but unstructured activities and basic training hold it back."
Safety & Risk
6/10
✓
People were protected from the risk of abuse as staff knew... their responsibilities... Medicines were managed safely... where a medicine administration error had been identified, staff took appropriate action... Laundry room issues discussed and changes implemented after inspection.
Staff Culture
7/10
✓
Staff were positive about how the service was run and said they could share their opinions and ideas they had. The registered manager took time to ensure staff were treated fairly as this helped build a motivated, consistent staff team.
Staffing Levels
6/10
✓
The registered manager ensured there were sufficient staff to meet people's needs... People, relatives and staff said there were enough staff. Staff were observed working in a relaxed and unhurried way with people.
Training & Dev
6/10
✓
New members of staff completed an induction programme which included the nationally recognised Care Certificate. Staff undertook mandatory courses... Training was refreshed on a regular basis. Staff had supervision and appraisals.
Management
7/10
✓
There was an experienced manager in post who had been registered... for a number of years. They stayed up to date with best practice... Staff said [manager] was 'Very helpful and knew what to do.'
Programmes
4/10
!
People were encouraged to access activities they enjoyed both in the home and through inclusion in the local community. People chose what activities they did both in and outside the home.
Points to consider
No dedicated activities coordinator or structured programme, so the role is mostly routine personal care with some community outings.
People were encouraged to access activities they enjoyed both in the home and through inclusion in the local community.
Only standard mandatory training and basic induction, no specialist courses or funded qualifications.
Staff undertook mandatory courses which included online and face to face training... New members of staff completed an induction programme which included the nationally recognised Care Certificate.
Staffing is adequate but nothing special, with no details on low agency use or strong retention.
People, relatives and staff said there were enough staff... A relative commented 'Very good staff, don't know how they manage to get them.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews