Working at Bracken House
Bracken House Residential Home, Burntwood, WS7 9BD
Operated by Nexxus Trading Services Limited
34 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Staff support each other with good team morale and people feel safe, but managers are not always visible and training has gaps in dementia care."
Safety & Risk
7/10
✓
People told us they felt safe, and relatives felt people were safe. Staff had completed safeguarding training and knew how to keep people safe.
Staff Culture
6/10
✓
Staff told us the morale at the home had improved and the team supported each other. One staff member told us, 'We've got a good team. We pull together as staff.'
Staffing Levels
5/10
!
Staff told us there were a sufficient number of staff allocated to shifts but they would benefit from more permanent staff. The registered manager confirmed they had experienced some difficulty with recruitment and retaining new staff but the use of agency staff was now reducing.
Training & Dev
4/10
!
Per 2022 comprehensive inspection: Staff did not consistently demonstrate they had the skills to support people with dementia.
Management
4/10
!
People and relatives told us the management team could be more visible in the home.
Programmes
5/10
!
Per 2022 comprehensive inspection: lots of opportunities to take part in activities... animals brought in... visiting singers... farm came... ice cream van.
Points to consider
Managers are not always visible enough and quality checks miss some issues.
People and relatives told us the management team could be more visible in the home.
Enough staff overall but still some agency use and trouble keeping new staff on board.
Staff told us there were a sufficient number of staff allocated to shifts but they would benefit from more permanent staff. The registered manager confirmed they had experienced some difficulty with recruitment and retaining new staff but the use of agency staff was now reducing.
Training has gaps in dementia care and mental capacity skills from the last full inspection.
Per 2022 comprehensive inspection: Staff did not consistently demonstrate they had the skills to support people with dementia.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews