Last updated: 10 February 2026
"Staff feel supported with extensive training and varied activities, but medicines safety issues, high staff turnover and management changes need attention."
We found improvements were required in the way some people’s medicines were administered... for example, we found some patch medicines for pain management were not applied correctly to the skin... some medicines... were stored in the refrigerator.
Staff told us they enjoyed their work and felt very supported by managers and their colleagues. One staff member told us, “I have enjoyed every single day since I have been working here.”
Staff told us there had recently been some changes in the staff team which had meant an increased use of agency staff. One staff member told us, “There has been a high turnover (of staff) recently, but it has corrected itself.”
Staff told us training was regularly refreshed and spoke positively about their training opportunities. One staff member described the training as, “extensive”, adding, “I have had a lot of training, both online training and practical training.”
There had been recent changes in the management of the home. There was a new deputy manager and an interim home manager in post. Not everyone living at the home or their relatives, knew who the manager was.
People told us they were involved in activities that were varied and meaningful... This included exercise sessions, cooking activities, arts and crafts, singing and board games.
Medication not always handled safely with pain patches applied wrong and some meds stored in the fridge by mistake.
some patch medicines for pain management were not applied correctly to the skin... some medicines that were required to be stored at room temperature once opened... were stored in the refrigerator.
High staff turnover recently meant more agency workers covering shifts even if they are regulars.
There has been a high turnover (of staff) recently... increased use of agency staff... We have been having a lot of agency staff but the agency are really good and regular.
Management changes with an interim manager in place so not everyone knows who is in charge.
There had been recent changes in the management of the home... an interim home manager in post... not everyone living at the home or their relatives, knew who the manager was.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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