Last updated: 10 February 2026
"Staff feel supported with strong teamwork and safety practices, but no activities programme and only basic training hold it back."
Incidents thoroughly investigated with learning and care plan changes; strong safeguarding knowledge, safe medicines management, good IPC practices.
All staff felt well supported by management, strong sense of teamwork, quick to praise each other, positive atmosphere.
People, relatives, and staff told us there were enough staff available; duty rosters in line with safe staffing numbers, call bells answered promptly.
Staff received relevant training on safeguarding, infection prevention, medicines, and equality, with demonstrated understanding.
Staff consistently reported feeling supported by the registered manager, described as approachable, visible, and open to feedback.
No activities, engagement programmes, creative approaches, or coordinator mentioned; report focuses on routine personal care and risk management.
No activities programme or coordinator, so the role is mostly routine personal care.
No mention of arts, crafts, outings, music, pet therapy, or any engagement programmes in the report.
Only standard mandatory training, no specialist courses or funded qualifications.
Staff received training on safeguarding, infection prevention, medicines, and equality but no evidence of specialist training, career pathways, or innovative programmes.
Staffing is adequate but nothing special, no info on low agency use or strong retention.
Staffing levels were in line with the provider’s established safe staffing numbers; enough staff with no further positives on retention or agency.
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