Last updated: 9 February 2026
"Supportive management and valued staff culture, but medicines storage and dosing issues need attention."
We identified some low-level concerns with medicines and environmental safety that were rectified during and after the inspection... Thickener was not always stored in a safe way... recommended gaps between doses of medicines were not always followed.
Staff told us they felt very supported in their role and were very complimentary about the registered manager. They told us they would be able to raise anything and would be listened to.
Staffing levels were appropriate for the needs of the people living at the home. Staff we spoke with felt there were enough staff to meet people's needs.
Per 2018 comprehensive inspection: Staff had received training relevant to their role and had regular supervision to develop their skills and knowledge further.
We received positive feedback from people, staff and families about the management team. Staff felt supported and involved in the service. The registered manager was visible around the home and kept oversight of operations through good channels of communication.
Per 2018 comprehensive inspection: There was an activities co-ordinator in post who was enthusiastic... Activities were varied... including attending the Royal variety show, a canal boat trip... reminiscence sessions... community groups who visited the home.
Some issues with storing and giving medicines, like thickener powder not stored safely and dose gaps not always followed, even though fixed quickly.
Thickener was not always stored in a safe way or recorded accurately when thickener powder was added to drinks... it was recorded that the recommended gaps between doses of medicines were not always followed.
Staffing is adequate but got stretched during the pandemic and they use bank staff sometimes to cover.
One staff member told us staffing levels were stretched during the height of the pandemic... Per 2018: the registered manager said they were able to use their own bank staff when needed.
Only standard training like moving and handling and safeguarding, with induction and supervision but no specialist development mentioned.
Per 2018 comprehensive inspection: The current training records showed staff had received training in areas such as moving and handling, fire safety, safeguarding... New staff had an induction programme... regular supervision.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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