Working at Brabourne Care Centre

Medication errors like stock numbers not matching records and no notes on where pain patches were applied make it unsafe.

We completed a reconciliation of medicines and found that the medicine count did not match the stock on the electronic MAR. Staff did not record the exact position of where the patch was applied

Audits and checks missed problems with medicines and care plans, so leaders are not spotting issues in time.

Audits and checks were completed regularly however, they failed to identify issues with medicines and care plans

Staffing is enough most of the time but can be low sometimes, and they rely on agency staff.

Some staff told us that staffing levels could be low at times... the provider used agency staff when needed and are actively recruiting new staff members