Last updated: 10 February 2026
"Good training and a caring staff culture, but high manager turnover causes unstable leadership and confusion over who's in charge."
Safeguarding understood by staff, risks assessed and mitigated; minor medicines record-keeping and stock check issues addressed immediately with no impact on people.
Staff talked about people kindly and passionately; however, staff reported varied management support with some lacking recent supervision.
Provider ensured sufficient numbers of suitable staff, call bells responded to timely, but feedback from people and relatives varied with high staff turnover reported.
Training program in place for all staff, staff supported to develop roles with mandatory training and competency checks.
Registered manager resigned during inspection, new manager working towards registration; people and relatives struggled to identify who was in charge.
Activities were in the process of improvement and enrichment, people observed enjoying new activities.
Manager turnover is high and confusing to know who is in charge, making leadership unstable.
People and their relatives struggled to identify who was the manager in charge of running the service. One relative told us, 'The turnover of staff is high, staff and managers come and go'
Activities are only being improved now, so the role lacks variety beyond basic care.
Activities were in the process of improvement and enrichment
Staff numbers are okay but high turnover affects team stability and familiarity.
The turnover of staff is high, staff and managers come and go
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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