Working at Bowley Court

The service worked with people and healthcare partners to understand what being safe meant to them... Staff had received training on safeguarding and were knowledgeable at recognising signs of abuse. Staff shared good knowledge regarding people’s assessed needs and how to keep them safe.

One staff member told us, “If I had any concerns, I would speak with the lead nurse or registered manager. I feel confident I would be listened to”. All staff we spoke with told us they felt supported by the management team.

Most people and all relatives told us there was enough staff to meet people’s needs and they did not have to wait long for assistance. Some people required one to one staffing at the service, which was provided as required.

Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff had completed the necessary training to support people’s needs, this included some specific training in learning disabilities, autism and epilepsy.

All staff we spoke with told us they felt supported by the management team and knew where they could access guidance and support. One staff member told us “I cannot fault the support which has been given to me, it has been amazing”.

Per 2019 comprehensive inspection: People had support to participate in a range of therapeutic, social and recreational activities, both at the home itself and in the local community. These included regular art therapy, physiotherapy, fun exercise and music-based sessions, sensory activities and meals and drinks out.