Working at Bowland Lodge

Workers miss key training like for autism, learning disabilities, safeguarding and mental capacity, with no records to prove it done

Staff had not always received required training, including training to support autistic people and people with a learning disability. Not all staff had safeguarding training recorded. Not all staff had MCA training recorded

Medicine problems keep happening like fridge too hot with no action and same errors repeated over inspections

there continued to be issues with temperature monitoring of the medicines fridge. Records show continuous high temperatures without any actions. We saw the same error for the same person which had been raised at the last four consecutive inspection

Bosses checks miss big issues like wrong care records and risks not spotted or fixed

The provider’s quality assurance systems were still not always effectively identifying and addressing issues. For example, care records did not always contain accurate or consistent information on people