Working at Bowes House
25 Battle Road, Hailsham, BN27 1DU
Operated by Care UK Community Partnerships Ltd
90 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Good training, varied activities and positive staffing feedback, but no permanent manager and mixed staff morale hold it back."
Safety & Risk
6/10
✓
Medicines were administered as prescribed and managed safely, however we identified some areas of practice that needed improvement in relation to PRN (as required) medicines... PRN protocols... did always not contain enough information to support staff in administering medicines consistently.
Staff Culture
4/10
!
Staff gave mixed feedback on their support. The majority of this feedback was because of the previous management arrangements at the service... staff informed us that the previous management arrangements had led to a dip in morale and the culture of the service did not always feel supportive.
Staffing Levels
5/10
!
Staff spoke positively about staffing levels. One member of staff told us, “I think we have enough staff, well on my unit anyway.” Another member of staff said, “We have a good team, sometimes we’re a bit short, but we have agency and we support each other.”
Training & Dev
6/10
✓
Staff told us, “The training is good, we learn a lot. This is important for new staff on their induction.” Staff received training in safeguarding and understood how to protect people from the risk of abuse.
Management
3/10
✕
the registered manager was no longer in post. Day to day running of the service was carried out by the registered manager of another service run by the provider, with support from the regional management team. The previous management arrangements at the service had contributed to the issues in respect to the support of staff and culture of the service.
Programmes
6/10
✓
Choices in activities, exercises, skittles, soft ball, quizzes and music, outside entertainers and animals like sheep, lambs, rabbits, dogs, chickens and spiders have visited. We have an activities board we can access and make suggestions.
Points to consider
No permanent manager in post, day to day running done by a manager from another home with regional support.
the registered manager was no longer in post. Day to day running of the service was carried out by the registered manager of another service run by the provider, with support from the regional management team.
Staff morale dipped under previous managers and feedback on support is still mixed even with improvements starting.
staff informed us that the previous management arrangements had led to a dip in morale and the culture of the service did not always feel supportive. However, staff also commented that the new management arrangements... enhanced the service.
Staffing is adequate but sometimes short staffed and they rely on agency workers.
“We have a good team, sometimes we’re a bit short, but we have agency and we support each other.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews