Last updated: 9 February 2026
"Stable staffing without agency use and a supportive culture for staff, but safety risks from missed checks and lack of activities hold it back."
Breach of regulation relating to oversight of the safety of the home as processes were not always suitably robust; over half the air flow mattresses we checked were set incorrectly.
Staff told us they felt well supported by the provider and manager; staff felt listened to by the new managers and felt able to discuss concerns or ideas with them.
People and families spoke highly of the staff and felt there were sufficient staff to meet their needs; agency staff were no longer used at the home.
Staff told us they felt they had all the training and support they needed; work was ongoing to ensure oversight of training specifically tailored to the needs of the people living at the home.
New manager in post who was positively regarded by people using the service and staff, but there continued to be a breach of regulation in relation to governance and oversight.
Further work was needed to ensure people had access to stimulation and activities; there was no activity worker in post at the time of our visit.
Risk checks like mattress settings and repositioning often missed, so residents at risk of skin damage or falls.
over half the air flow mattresses we checked were set incorrectly, placing people at risk of skin integrity issues despite checks of settings being recorded by staff
No activities coordinator in place, so little stimulation and mostly routine personal care tasks.
no activity worker in post at the time of our visit and some people and families told us they wanted more activities and stimulation for people
Frequent past manager changes and weak oversight mean leadership feels unstable despite new manager.
staff were concerned about the numerous and frequent changes of manager and the impact changes of management have upon the smooth running of the service
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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