Working at Bowerfield Court

Not enough staff at busy times, so residents sometimes wait a long time when they ring for help.

Feedback from most people living at the home was that there was not always enough staff. One person commented, 'The majority of things are okay, there just aren't enough staff. When you press the buzzer, it can be a long wait.'

Staff not up to date with mandatory training, and missing courses on learning disabilities and autism.

Records did not show that staff were completing the mandatory training in line with the provider policy and best practice guidance. Staff had not completed the required training in relation to learning disabilities and autism.

Manager in post but not yet registered, and oversight records hard to check quickly.

At the time of our inspection there was a manager in post who had begun the process of registering with CQC to be the registered manager. At the time of the inspection this process had not yet been completed. Recruitment records were partially held across two systems which made it difficult for registered persons to readily access the information.