Working at Bowens Field

Not enough staff to give people their funded one-to-one support, so the team is stretched thin.

There were insufficient staff to meet people's needs. Both staff on duty told us there were insufficient staffing to ensure people received one to one support they had been funded for.

Training is patchy and not always up to date, like fire drills for some staff.

Staff training records showed staff did not always receive regular on-going training. Staff's training records showed three out of five staff training in relation to fire drills had expired.

No permanent manager on site and weak oversight means risks like poor cleaning aren't caught early.

The registered manager was on long term leave. Governance processes were ineffective and did not always help to hold staff to account or to keep people safe.