Last updated: 9 February 2026
"Staff feel supported with a new activity timetable, but staffing shortages, patchy training, and absent management create serious risks."
Inadequate infection prevention and control measures placed people at risk; chemicals located in office that could be harmful if accessed.
A staff member felt supported and said their views were listened to, but no recent staff meetings due to COVID-19 and small home size.
There were insufficient staff to meet people's needs; both staff on duty told us there were insufficient staffing to ensure people received one to one support they had been funded for.
Staff training records showed staff did not always receive regular on-going training; three out of five staff training in relation to fire drills had expired.
Registered manager on long term leave; governance processes were ineffective and did not always help to keep people safe.
Regional support manager had recently implemented a new activity timetable; staff offered choices like gardening when enough staff on duty.
Not enough staff to give people their funded one-to-one support, so the team is stretched thin.
There were insufficient staff to meet people's needs. Both staff on duty told us there were insufficient staffing to ensure people received one to one support they had been funded for.
Training is patchy and not always up to date, like fire drills for some staff.
Staff training records showed staff did not always receive regular on-going training. Staff's training records showed three out of five staff training in relation to fire drills had expired.
No permanent manager on site and weak oversight means risks like poor cleaning aren't caught early.
The registered manager was on long term leave. Governance processes were ineffective and did not always help to hold staff to account or to keep people safe.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp