Last updated: 9 February 2026
"Strong safety practices and a positive culture where staff feel valued and supported, although some agency staff cover shifts and activities lack a dedicated coordinator."
2022 IPC inspection: Assured on preventing infections, shielding, social distancing, PPE use, testing, outbreak management, premises hygiene. Per 2018: Good safeguarding training, incident reporting, recruitment; minor medicines recording issues.
Per 2018 comprehensive inspection: Staff felt valued and supported and were happy in their work. Positive culture within the staff team, staff enjoyed working and well supported.
Per 2018 comprehensive inspection: There were enough staff to support people... Agency staff were used when necessary... recently recruited several new staff and the need to use agency staff had declined. 2022: measures in place to mitigate COVID-19 related staff pressures.
Per 2018 comprehensive inspection: Staff supported through induction, training and supervision. Training specific to needs including intensive interaction, key word signing, epilepsy awareness. Regular supervisions.
Per 2018 comprehensive inspection: There was a well-established management structure in place with clear lines of accountability and responsibility. Management team visible and well known to staff and people.
Per 2018 comprehensive inspection: People supported in range of activities including bingo, shopping trips, day centres, sponsored walks, farmers market, church, social clubs. Varied group and individual activities.
Some agency workers cover shifts sometimes, even though they've hired new staff to cut back on them.
Agency staff were used when necessary. These were staff who were familiar with people's needs and worked at Bowden-Derra Park regularly... recently recruited several new staff and the need to use agency staff had declined
Varied activities like bingo, walks and community outings, but no dedicated activities coordinator or specialist therapy programmes.
People were supported to take part in a range of activities, both within the service and outside... bingo, treasure hunts and local walks. People attended local social clubs and visited pubs and cafes regularly.
Only standard specialist training like autism awareness, no funded qualifications or clear career development paths.
Training in areas identified as necessary for the service was updated and refreshed regularly. Training specific to people's needs was also provided. This included dementia, autism awareness... intensive interaction, key word signing.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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