Working at Bourne View
Langside Avenue, Poole, BH12 5BN
Operated by Colten Care Limited
68 bedsNursing homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.7/10
Key Finding
"Staff feel passionate and well supported with strong leadership and effective training, although activities lack specialist programmes."
Safety & Risk
7/10
✓
Staff demonstrated a good understanding around the provider's safeguarding procedures... People's medicines were managed safely... Regular medicine management audits were completed... minor shortfalls with some topical creams... corrective action was taken immediately.
Staff Culture
9/10
✓
Staff felt well supported and spoke highly of the registered manager and management team. Staff were passionate, committed and motivated to delivering quality person-centred care to people. Staff told us they loved working at Bourne View.
Staffing Levels
7/10
✓
There were enough staff employed on each shift to ensure people received individual, person centred care and support at all times. The provider had a system in place to ensure any unplanned staff absences would be covered by staff who knew the service and people well.
Training & Dev
8/10
✓
The provider ran an effective training programme that staff felt was informative, useful and well delivered. Staff commented they enjoyed both the practical face to face group training sessions as well as the on-line learning... 'Brilliant and really effective.' The provider was supporting staff to achieve a nursing associate role.
Management
8/10
✓
People, relatives, health professionals and staff told us the service was well-led and expressed confidence in the registered manager and the management team. The registered manager demonstrated an open, supportive and professional management style.
Programmes
6/10
✓
The service had a varied activities programme... Activities included outings to places of interest... indoor activities and visiting independent entertainers. The provider employed 'Colten companions' who were staff employed to support people to take part in activities.
Points to consider
Varied activities like outings, entertainers and companion support add some variety but no specialist programmes or staff training in therapies, so the role includes a lot of routine care.
The service had a varied activities programme for people to enjoy and take part in if they wished. Activities included outings to places of interest, and towns as well as indoor activities and visiting independent entertainers. The provider employed 'Colten companions'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews